Monday - Friday: 9AM - 6PM | Saturday: 10AM - 5PM

You can get your policy started right away by calling us at T: (956) 592-4873 or F: (956) 443-0052 to speak with a live Sales Representative. 

Once your policy has been started, we can send your Proof of Insurance right away via fax, e-mail or mail. Contact us for more information on payment options.

We offer the flexibility of three (3) different payment options to make paying your insurance bill easier.

Paid in Full: In some states we offer a paid in full discount

Bi-Monthly Payment Plan: Pay 1st payment down, with the remaining two payments due every other month

Monthly Payments: Pay a down payment and five (5) affordable monthly payments (our most popular payment method)

Our company standard for issuing a new policy is to mail the policy within three (3) working days after the effective date of your policy. If you need your Proof of Insurance sooner, you can request to have it faxed or e-mailed to you through the web, our automated phone service or by speaking directly with one of our Customer Service Representatives. We continually strive to ensure that our representatives are dedicated to getting your policy to you as rapidly as possible.

Payments that are made by calling T: (956) 592-4873 or F: (956) 443-0052 or visiting our store.

These are general rules and procedures that may not apply in every state. For more detailed information on payment effective dates and times for your state, please read your policy, or contact our Customer Service Department.

Yes - If a payment is made past the cancellation date and time, a reinstatement fee will be added to your policy and you will incur a lapse in coverage.

You can request your Proof of Insurance to be faxed or e-mailed to you right away by visiting the Manage Policy page, or call us 24/7 at T: (956) 592-4873 or  F: (956) 443-0052. We will also mail your Proof of Insurance after your policy has been issued.

The type of coverage you need is dependent on your specific situation. Fortaleza Insurance will ensure that you receive the minimum coverage limits as mandated by the state in which you reside. These coverages will always include Bodily Injury Liability and Property Damage Liability that can protect you in a lawsuit arising from an accident in which you are being held responsible.

If you insure a newer model vehicle it is recommended that you include Comprehensive Insurance and Collision Insurance coverages on the policy. These coverages pay for the repair to your damaged vehicle (after a deductible) following an accident, theft or if your vehicle has been vandalized.

Yes! Please call T: (956) 592-4873 or  F: (956) 443-0052 and talk with a licensed agent or get a free car insurance quote by phone as well.

Sometimes it is necessary for us to adjust your rates after the start of the policy if anything changes from your original quote. Some of the items that may have changed include additional violations returned on the Motor Vehicle Report (MVR) for you or a driver on your policy, or required forms not returned by the due date. If you notice a change in your premium and have additional questions regarding these changes please feel free to contact our Customer Service Department.